Shipping & Delivery Policy
At Epshu Enterprises Pvt. Ltd., we are committed to delivering your orders accurately, in good condition, and always on time.
This Shipping & Delivery Policy outlines the terms under which we process, dispatch, and deliver products purchased from our website (https://epshuenterprise.com).
Order Processing
All confirmed orders are processed within 1–2 working days after successful payment verification.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is shipped, you will receive a confirmation email or SMS containing the tracking details and courier information.
Delivery Timeline
We aim to deliver all orders within 5–10 working days from the date of dispatch, depending on your location and courier service availability.
Deliveries to metro cities may arrive earlier, while remote or rural areas may take a few additional days.
Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, courier delays, or government restrictions.
Shipping Charges
Free shipping is available on orders above a minimum purchase value (as specified on the website).
For orders below the minimum value, a nominal shipping fee will be applied at checkout.
Any applicable shipping or handling charges will be clearly mentioned before you complete your purchase.
Order Tracking
Once your order is shipped, you will receive a tracking ID and link to monitor your shipment status in real-time.
You can track your order either:
Via the tracking link provided in your email/SMS, or
By visiting the respective courier partner’s website and entering your tracking ID.
Delivery Areas
We currently deliver across India, covering most pin codes through our trusted courier partners.
If your location is not serviceable, our customer support team will contact you to arrange an alternate solution.
Failed Deliveries / Re-attempts
If the delivery attempt fails due to incorrect address details, customer unavailability, or refusal to accept the package:
The courier may attempt re-delivery once.
If delivery still fails, the order will be returned to us, and a re-shipping fee may apply to resend the parcel.
Damaged or Missing Products
In the rare case that your product is damaged or missing upon delivery:
Please report the issue to our support team within 48 hours of receiving the package.
Include your order ID, photos of the parcel/product, and a brief description of the issue.
Once verified, we will initiate a replacement or refund as per our Return & Refund Policy.
International Shipping
Currently, Epshu Enterprises Pvt. Ltd. ships only within India.
For bulk or international inquiries, please contact our support team directly at [1990kbsingh@gmail.com].